Privacy Policy

LauLi may collect the following types of information:

• Identity and contact: name, email address, phone number.
• Delivery information: delivery address, city, state, country and delivery notes.
• Account information: login credentials, account preferences and order history.
• Order details: products purchased, sizes, colours, quantities, totals and timestamps.
• Payment references: transaction reference numbers, payment status, amount and provider used.
• Shopping activity: cart contents, wishlist items and browsing behaviour on the platform.
• Device and browser: browser type, operating system, screen size and approximate location.
• Support messages: emails, chat messages and correspondence with customer support.
• Usage data: pages visited, features used, clicks and time spent.

LauLi does not intentionally collect or store full payment card numbers or sensitive card credentials. Payment card data is handled by approved PCI-DSS compliant payment providers such as Paystack or other providers we may engage.

LauLi uses the information we collect to:

• Create and manage your account.
• Process, verify and fulfil your orders.
• Verify payments and detect fraud.
• Arrange delivery and track shipments.
• Provide customer support and respond to enquiries.
• Manage returns, exchanges and refunds.
• Improve products, services, features and user experience.
• Prevent fraud, abuse and unauthorised access.
• Secure the platform and its infrastructure.
• Send order updates, payment confirmations, delivery notifications and important notices.
• Comply with legal, regulatory, tax and business obligations.

Payments on LauLi are processed by approved third-party providers such as Paystack and any other providers we may integrate in the future. These providers are responsible for collecting, encrypting and processing your payment details in accordance with their own privacy and security policies.

LauLi does not intentionally store full card numbers, CVV codes or PINs on its own servers. We may store payment references, transaction status, amount, currency and provider information for order verification, dispute handling, refund support and accounting purposes.

LauLi may share necessary order and delivery information with trusted third-party partners who help us operate the platform, including:

• Delivery and logistics partners.
• Payment providers and processors.
• Hosting and cloud infrastructure providers.
• Communication and messaging services.
• Analytics and performance tools.
• Customer support tools.

We only share the minimum information necessary for each partner to perform its specific role. We do not sell your personal information to advertisers or data brokers.

LauLi may use cookies, local storage, session storage and similar technologies to:

• Keep you signed in to your account.
• Remember your cart and wishlist contents where applicable.
• Improve your shopping experience and navigation.
• Understand how customers use the platform so we can improve it.
• Maintain platform security and detect suspicious activity.

You can manage or disable cookies through your browser settings, although this may affect certain features of the platform.

LauLi uses reasonable technical and administrative safeguards to protect your personal information from unauthorised access, misuse, loss or disclosure. These include encrypted connections (HTTPS), access controls and regular security practices.

However, no online system can be guaranteed 100% secure. You are responsible for keeping your login credentials safe and for reporting any suspected unauthorised access to your account immediately.

You may contact LauLi customer support to request:

• Access to the personal information we hold about you.
• Correction of inaccurate or outdated information.
• Account support, including password resets and security concerns.
• Deletion of your data where legally and operationally possible.
• Answers to privacy-related questions.

We will respond to valid requests as promptly as reasonably possible, subject to verification of identity and any legal or business obligations that may require us to retain certain records.

LauLi keeps your personal information only for as long as reasonably necessary for the purposes described in this policy. This includes:

• Fulfilling and supporting orders.
• Providing customer support and handling disputes.
• Maintaining security and preventing fraud.
• Meeting legal, tax, accounting and regulatory obligations.
• Preserving business records for audits and investigations.

When information is no longer needed, we securely delete or anonymise it in accordance with our internal procedures.

LauLi sells kids fashion and family fashion, but purchases and accounts should be managed by adults or legal guardians. We do not knowingly require children under the age of 18 to create accounts or submit personal information without adult involvement.

If you believe a child has provided personal information without appropriate consent, please contact us so we can review and take appropriate action.

LauLi may update this Privacy Policy from time to time as the platform grows, features change, or legal requirements evolve. We will update the "Last updated" date at the top of this page and may notify you of material changes through the platform or by email.

Continued use of LauLi after any update means you accept the revised Privacy Policy.

For privacy questions, please contact LauLi customer support through the Contact page.

By using LauLi, you also agree to our Terms and Conditions and Returns, Exchanges & Refunds Policy.