Returns, Exchanges & Refunds Policy

LauLi wants every customer to shop with confidence. However, returns, exchanges and refunds must follow clear rules so the process is fair for everyone. This policy explains what can be returned, when, and under what conditions. LauLi reserves the right to reject any return, exchange or refund request that does not meet these requirements.

By placing an order with LauLi, you acknowledge and agree to this Returns, Exchanges & Refunds Policy as part of your purchase.

An item may be considered for return only if all of the following conditions are met:

• The return request is made within the allowed return window after delivery.
• The item is unused, unworn, unwashed and undamaged.
• The item has all original tags and packaging where applicable.
• The item passes LauLi's inspection upon receipt.
• Proof of order and payment is available and verifiable.

Return window: [Insert number of days, e.g. 3, 7, or 14 days] after delivery.

Items that do not meet all of these conditions will generally be rejected and returned to the customer at the customer's expense or held pending further instruction.

The following items are generally non-returnable, non-exchangeable and non-refundable:

• Worn, washed or used items.
• Damaged, stained or soiled items.
• Altered, customised or modified items.
• Items without original tags or packaging where tags/packaging are required.
• Hygiene-sensitive items such as underwear, swimwear, socks, earrings, hair accessories and similar products.
• Custom, made-to-order or special-order items.
• Clearance, final-sale or heavily discounted items marked as non-returnable.
• Items returned outside the allowed return window.
• Items damaged by customer misuse, negligence or improper care.
• Items with missing accessories, components or original packaging.

Customers are responsible for selecting the correct size before placing an order. Size charts, fit notes and measurements are provided as guides only and may vary between brands, fabrics, suppliers and production batches.

Exchanges for size may be allowed depending on stock availability and LauLi's approval. Wrong size selection by the customer does not automatically qualify for a refund. LauLi may offer store credit or an exchange at its discretion.

Product colours and images may vary due to screen display settings, lighting conditions, photography, editing, fabric type, dye batch and manufacturing variation. Minor differences in shade, tone or appearance do not automatically qualify as defects or grounds for return.

We make reasonable efforts to present products accurately, but you acknowledge that the actual item may differ slightly from the image shown.

If LauLi sends the wrong item or a confirmed defective item, the customer should contact LauLi customer support within the return window with:

• The order number.
• Clear photos and/or videos showing the issue.
• A clear explanation of the problem.
• Images of the packaging where applicable.

LauLi will inspect the claim and may decide, at its sole discretion, to repair, replace, exchange, refund or offer store credit. The remedy depends on the nature of the issue, stock availability and the circumstances of the order.

Refunds are only issued after LauLi approves the return or confirms refund eligibility. Refunds may be returned to:

• The original payment method.
• A wallet or store credit balance.
• Another approved method depending on the situation.

Refund processing time depends on banks, payment providers and internal review. It may take several business days after approval for the funds to appear in your account.

Shipping and delivery fees may be non-refundable unless LauLi determines that the issue was caused by its own error or fault.

Exchanges depend on several factors:

• Stock availability of the requested replacement item.
• Condition of the original item upon return.
• Any price difference between the original and replacement item.
• Delivery location and logistics.
• LauLi's approval after inspection.

If the replacement item costs more, the customer may be required to pay the difference. If the replacement item costs less, LauLi may issue store credit or handle the difference according to its internal policy.

Customers may be responsible for additional delivery fees in the following situations:

• An incorrect or incomplete address was provided at checkout.
• The phone number was unreachable or incorrect.
• The customer was unavailable to receive the delivery.
• The delivery was refused without valid reason.
• The customer requested re-delivery after a failed first attempt.
• A return or exchange pickup is needed and the issue is not LauLi's fault.

Standard delivery fees and any additional re-delivery fees are the customer's responsibility unless LauLi is at fault for the failed or incorrect delivery.

LauLi takes return abuse and fraud seriously. LauLi may reject returns, refuse refunds or restrict customer accounts where it reasonably suspects:

• False or exaggerated claims.
• Damaged item misuse (damage caused after delivery by the customer).
• Repeated return abuse or excessive return behaviour.
• Chargeback abuse or fraudulent payment disputes.
• Fake payment claims or forged receipts.
• Tampered, swapped or altered items.
• Policy manipulation or systematic abuse.

LauLi reserves the right to suspend accounts, refuse future orders, report fraud to relevant authorities and take any other reasonable protective action.

To request a return, exchange or refund:

1. Contact LauLi customer support through the Contact page.
2. Provide your order number and a description of the issue.
3. Attach clear photos and/or videos if applicable.
4. Wait for LauLi to review and respond with instructions.
5. Do not send items back without prior approval and clear instructions.

Items sent back without approval may be rejected, lost or held at the customer's risk.

All return, exchange and refund decisions are made by LauLi after review, inspection and, where necessary, communication with the customer. LauLi reserves the right to make the final decision on every case, to the maximum extent allowed by applicable law.

LauLi's decision is based on the information available at the time of review, the condition of the returned item, the circumstances of the order and compliance with this policy.

For return, exchange or refund questions, please contact LauLi customer support through the Contact page.

By placing an order with LauLi, you also agree to our Terms and Conditions and Privacy Policy.